A Clearer View of Your Data Balance and eSIM Status in My Account

We've reworked how your remaining data appears in My Account, so that when you're running low, it actually looks low. We've also replaced the old catch-all label with plain-language statuses: "installed but not yet used," "in use," "data used up," and "expired." Whether you're still packing or already abroad, opening My Account now tells you exactly where your eSIM stands.

What changed

There are two changes, and both come down to one thing: can you tell at a glance?

• Remaining data: when the balance included a decimal — something like 90.4% — the figure shown didn't always match reality. We've corrected the calculation behind the display, and when your balance gets low we now show one decimal place and flag it with colour.
• Status labels: what used to appear simply as "unconfirmed" is now broken out into "Installed (not yet used)," "In use," "Data used up," and "Expired," each in its own words.

This was an adjustment to how the number is calculated for display — no one lost any usable data. The allowance you purchased is unchanged.

Here's what each status means.

Status	What it means	What to do
Installed (not yet used)	The eSIM is added to your device but hasn't started connecting yet	Before you travel, this is exactly right. Turn the line on once you land
In use	The connection is active and you're using data	Keep an eye on your balance alongside the days remaining
Data used up	You've used the full data allowance on the plan	If your trip continues, consider an additional plan
Expired	The validity period has ended	Choose a new plan

Which plan fits this trip?

Tell us where and for how long. We suggest the eSIM that fits: not too much, never too little.

DestinationDaysShow my plan

Bloomy, our support AI, answers from real plans and current prices.

Why we made the change

Your data balance is the number you check most often while you're away. When it's hard to read, you either ration data you don't need to ration, or stream a video without realising you're nearly out. A balance doesn't just need to be accurate — it needs to look low when it is low. That's why we show finer detail only when you're running down, and back it up with colour.

The same goes for the status. "Unconfirmed" doesn't tell anyone what to do next. Before departure in particular, an eSIM that's installed but not yet connecting is completely normal — saying so clearly removes one pre-trip worry about whether the setup actually worked. A good share of the questions we get before departure are simply "can you confirm I've done this right?" The fastest answer is for the screen itself to say it.

How this helps you

Before you travel

If it says "Installed," all that's left is switching the line on when you arrive. It's a place to check when you're not quite sure the setup took. If you'd like to walk through the steps again, see the setup guide.

While you're away

The figure and the colour together tell you whether you're comfortable or should start being careful. Being caught without maps or a ride-hailing app at the end of a trip is exactly the moment you don't want to run out, so noticing early matters.

After the trip, or once the plan is done

"Data used up" and "Expired" make it obvious which eSIMs are finished and which are still good. Next time you travel, you're far less likely to be staring at a list of eSIMs on your phone wondering which one is still valid.

Reading your balance — and what to do if it's running short

Read it alongside the days remaining

The balance is much easier to act on when you read it together with the days you have left. On a 10 GB plan, if five days in you still have half, you're on track to finish comfortably at the same pace. If you've used 70% in three days, that's your cue to either change how you're using data or look at a top-up plan. Working out your daily average early in the trip is the most reliable way to project the rest.

What uses how much

Rough patterns look like this. Actual consumption varies a lot with how you use your phone and your quality settings, so treat these as ballpark figures only.

Typical usage	Rough daily figure	Notes
Mostly maps, messaging and quick searches	A few hundred MB	Trips built around getting around and staying in touch often land here
The above plus social feeds and sharing photos	Around 1 GB	Climbs quickly once photos and short videos are involved
Long stretches of video or video calls	Can exceed 1 GB	Quality settings make a big difference

Settings worth revisiting

If you're heading for a shortfall, adjusting a few things on your device often helps on its own.

• Turn off autoplay of the next video in video apps
• Restrict app updates to Wi-Fi only
• Pause photo and video cloud backups for the duration of your trip
• Save offline maps of the areas you'll be in before you leave

Tidying up just these can noticeably settle your daily usage.

Thinking about a top-up

If that still isn't enough, you can add another plan. If only a few days remain, a short-duration plan usually fits better; if you still have a long stay ahead, a plan with more data tends to leave less waste. You can search by country, data amount and number of days on the eSIM comparison page. Available plans, pricing and conditions can differ by country and region, so please check the latest details on the comparison page before you buy.

The details we cared about

We chose to show the balance in fine detail only when it matters, rather than all the time. Decimals add nothing when you have plenty left — but 3.6% and 4% mean different things. More precision precisely when things get tight.

For the status labels, we avoided technical terms in favour of wording you can simply read and understand. "Not yet used" is a perfectly healthy state before departure, so we deliberately avoided alarm-style colours and phrasing and kept the tone calm. Not everyone is comfortable digging through phone settings, so we put the emphasis on the screen alone telling you what to do next.

What's next

We'll keep refining how My Account presents things, guided by the questions people actually send us. We're also working step by step on data alerts, so they reach the right people at the right moment rather than everyone all the time.

Related pages

You can check the balance and status of any eSIM you've purchased in My Account. Installation steps are in the setup guide, connection problems are covered in troubleshooting, and common questions are collected in the FAQ. To find a plan for your destination, start at the eSIM comparison page; past updates are listed under development updates, and articles on things like choosing the right amount of data are in the eSIM guide.

Information here is current as of August 2026. Display details and plan conditions are subject to change. Data usage figures depend on how you use your device, so please treat them as reference values.