How to fix connection issues

What you can check here

Check in this order

1. Check that you have arrived at your destination

   Many overseas eSIMs connect to a local network only after you arrive in the target country/region. They may not work in Japan or outside the coverage area.

2. Check that Bloomy eSIM is turned on

   In your device’s cellular settings, make sure the Bloomy eSIM line is enabled. Turn it on if it is off.

3. Check that Bloomy eSIM is selected for mobile data

   On iPhone check “Mobile Data”, on Android check the “Data SIM / mobile data” setting and select Bloomy eSIM. It won’t work if your home SIM is still selected.

4. Turn on data roaming for the Bloomy eSIM line

   You may need to enable data roaming on the Bloomy eSIM line. Make sure you are changing the Bloomy eSIM line, not your home line.

5. Toggle airplane mode

   Turn airplane mode on for about 10–15 seconds, then off. This re-searches for networks and can restore the connection.

6. Restart your device

   Restart the device once. Right after adding the eSIM or arriving, a restart often helps.

7. Set network selection to automatic

   If network selection is set to manual, switch it to automatic. Only if automatic fails, manually select a supported local network (supported network names vary by plan).

8. Check the APN setting

   Some plans require an APN. If your purchase email or setup details include an APN, enter it as instructed. If none is given, don’t guess — check the post-purchase guidance.

9. Try again where signal is stronger

   Signal can be weak at airports, underground, deep inside buildings, or in mountains. Try again outdoors or near a window.

10. Wait a little and check again

    Connecting to a local network can take a few minutes. Right after setup, wait a bit and try again.

Quick check by device

What to prepare if it still won't work

If the above didn't help, please prepare the following so we can check your situation.

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