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Help & Support

What do you need help with?

For setup, connection, or post-purchase questions, pick the matching topic from the three below.

In a hurry? Tap "Ask Bloomy" at the bottom right — our AI support answers instantly, 24/7.

Start here

See frequently asked questions Common questions about pricing, sign-up, cancellation and more. Learn more Check the setup guide How to install and activate your eSIM, step by step. Learn more How to check when you can't connect Key things to check first when you can't connect abroad. Learn more

Still didn't solve it?

Check what you can ask and what to prepare, then reach Bloomy support at the bottom of this page.

What you can ask Bloomy

Before you buy

Tell us your destination and trip length, and we will help you choose the right plan.

Setup & activation

We guide you through eSIM installation and what to prepare before departure.

Connection issues

Not connecting abroad, unstable signal, or mobile data not working? We're here to help.

Orders & emails

We also help with order confirmation emails, QR codes, and order details after purchase.

Still stuck? Bloomy helps you right here

Not sure which page to check? That's okay — Bloomy eSIM will guide you based on your situation.

Handy to have ready before you chat

Back to home
Need help from a person? Contact us here

For matters that need a person (such as refunds), send us the form below. Our support team usually replies by email within 24 hours.

Your details are used only to reply to you. Please do not include card numbers.

About replies

We usually reply within 24 hours. Some inquiries may take a little longer to look into.