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REFUND POLICY

Refund Policy

Last updated: July 10, 2026

So that you can purchase overseas eSIM data plans with peace of mind, Bloomy eSIM (the “Service”) establishes the following cancellation and refund conditions.

Article 1 (Basic policy)

The eSIM data plans sold by the Service are digital products that do not involve shipping of a physical SIM card.

After purchase, we provide the QR code, activation code, SM-DP+ address, APN information, and other eSIM setup details by email, via My Page, or by a method designated by the Service.

By its nature, once an eSIM has been issued it can be difficult—even if unused—to resell it, recover it, fully invalidate it, or confirm whether a third party has used it. For this reason, cancellation and refunds are restricted after the setup details have been issued.

Before purchasing, you agree to review this policy, the Terms of Service, the product page, the supported countries/regions, supported devices, validity period, data amount, price, activation conditions, and the like.

Article 2 (Cancellation)

If the eSIM QR code, activation code, SM-DP+ address, or other setup details have not yet been issued, the Service may, at its discretion, accept a cancellation.

If you wish to cancel, please contact us as soon as possible via the contact form or the support channel designated by the Service.

However, in the following cases, cancellation may not be accepted even before the setup details are sent:

  1. When system processing has started or completed
  2. When the provider’s eSIM issuance processing has started or completed
  3. When automatic issuance processing has started or completed
  4. When payment processing, order processing, stock reservation, plan issuance, or the like is already underway
  5. In other cases where the Service has a reasonable basis to determine that cancellation is not possible

Article 3 (Cancellation and refunds after issuance)

After the eSIM QR code, activation code, SM-DP+ address, APN information, or other setup details have been issued or sent, cancellation and refunds are in principle not possible due to the nature of digital products.

This is because, once an eSIM has been issued, it can be difficult—even if unused—to resell it to a third party, recover it, fully invalidate it, or confirm whether it has been used by a third party.

Even for reasons such as “I haven’t installed it yet,” “I haven’t used it abroad yet,” “my plans changed,” or “I purchased it by mistake,” refunds are in principle not available after the setup details have been issued.

Article 4 (Main cases not eligible for refund)

Refunds are, in principle, not available in the following cases:

  1. When your device did not support eSIM
  2. When your device’s SIM lock had not been released
  3. When you selected the wrong supported country, plan, data amount, validity period, or activation timing
  4. When your travel plans changed, were postponed, were canceled, or were called off
  5. When you could not confirm the notification email or setup details due to an incorrect email address, receiving settings, spam filtering, or the like
  6. When a problem arose from your own setup mistake, device settings, OS settings, connectivity, or Wi-Fi environment
  7. When it could not be used due to a device fault, OS issue, device specifications, or carrier-side restrictions
  8. When slower speeds or unstable connections occurred due to the local network environment, signal conditions, congestion, carrier maintenance, network outages, or the like
  9. When the connection was unstable due to the usage environment, such as underground, indoors, mountainous areas, airports, congested areas, or places with weak signal
  10. When you deleted the eSIM by mistake
  11. When you tried to use it outside the supported countries/regions
  12. When you used up the product’s data allowance
  13. When the validity period had expired
  14. On the grounds that tethering, 5G, certain apps, SMS, voice calls, identity-verification SMS, or the like cannot be used—except where the product page expressly guarantees their provision
  15. When you request a refund on the grounds of non-use after the QR code or activation information has been issued
  16. When you do not follow support guidance or provide the necessary confirmation information
  17. When your fraudulent use, false declaration, breach of terms, resale, or third-party use is suspected
  18. In other cases not attributable to the Service

Article 5 (Incompatible devices and selection mistakes)

An eSIM cannot be used on all devices. Before purchasing, please confirm that the smartphone you intend to use supports eSIM, that the SIM lock has been released, and that the plan can be used at your destination.

Cancellations and refunds due to an incompatible device, SIM lock, OS/device specifications, or mistakes in selecting the destination, plan, validity period, or data amount cannot, in principle, be accepted.

If you have any questions before purchasing, please review the Service’s FAQ, setup guide, and support pages beforehand.

Article 6 (When a connection problem occurs)

If a problem such as no connection, an unstable connection, or significantly slow speeds occurs after setting up the eSIM, first check the Service’s “How to troubleshoot connection issues,” and if it is still not resolved, please contact Bloomy eSIM support.

When contacting us, please share the following information:

  1. Your order number or the email address used at purchase
  2. The country/region where you are using it
  3. The model name of your device
  4. A screenshot of the screen showing the eSIM is turned on
  5. A screenshot of the screen showing Bloomy eSIM selected for mobile data
  6. A screenshot of the data-roaming settings screen
  7. Any error screen shown
  8. Which troubleshooting steps you have tried

Based on the information you provide, we check device settings, eSIM installation status, the target country, activation status, communication logs, the provider’s status, and the like, and offer the necessary guidance.

If you do not provide the necessary information or do not follow support guidance, we may be unable to investigate accurately and to decide on a refund or alternative measure.

Article 7 (Cases that may be eligible for a refund or alternative measure)

In the following cases, after confirming the situation, you may be eligible for a refund, a replacement eSIM, reissuance, a partial refund, a full refund, or another alternative measure:

  1. When, after payment is completed, the eSIM is not issued due to circumstances on the Service’s side and the Service determines it cannot provide it
  2. When valid eSIM setup details could not be provided due to a system fault on the Service’s or the provider’s side
  3. When it is confirmed that a plan shown as a supported country/plan cannot be used due to a problem on the provider’s side
  4. When there is a material discrepancy between the purchase and what is actually provided due to a clear product-display error on the Service’s side
  5. When an investigation confirms that the communication service is not being provided due to a problem on the Service’s or the provider’s side
  6. In other cases where the Service determines that a refund or alternative measure is appropriate

Whether a refund is granted is reasonably determined by the Service based on purchase information, issuance status, usage status, communication logs, support history, the provider’s investigation results, payment status, and other relevant information.

Article 8 (When an alternative measure is taken instead of a refund)

Even when a defect or provision problem is confirmed, depending on the situation, we may take the following alternative measures instead of a refund:

  1. Re-guidance on the setup method
  2. Support for APN settings, network selection, data-roaming settings, and the like
  3. Resending the eSIM setup details
  4. Providing a replacement eSIM
  5. Switching to another plan with equivalent or similar conditions
  6. A partial refund
  7. A coupon, discount, or other compensation the Service deems appropriate

The content of any refund or alternative measure is determined taking into account the purchase amount, usage status, the nature of the problem, the remaining usable period, the provider’s investigation results, and the like.

Article 9 (Maximum refund amount)

Even when a refund is made for reasons attributable to the Service, the refund amount is, in principle, capped at the amount you actually paid for the relevant order.

Except in cases of the Service’s willful misconduct or gross negligence, the Service is not liable for changes to travel itineraries, accommodation costs, transportation costs, the cost of purchasing alternative communication means, business losses, lost profits, emotional distress, or other indirect or special damages arising from an inability to connect or poor connectivity.

Article 10 (Refund method and processing time)

If a refund is granted, it is, in principle, made to the payment method used at purchase.

The number of days until a refund is actually reflected on your statement after processing varies depending on your card company, payment service, and financial institution.

With payment services such as Stripe, it usually takes around 5–10 business days for a refund to be reflected in the customer’s account or statement. It may take longer depending on the processing status of the financial institution or card company.

The timing of reflection after refund processing depends on the processing status of the payment provider, card company, or financial institution—not the Service.

Article 11 (Chargebacks and disputes)

Before initiating a chargeback, dispute, or payment reversal with your payment company or card company, please first contact Bloomy eSIM support.

The Service will check your purchase details, eSIM issuance status, connection status, usage status, and payment status, and investigate and respond as promptly as possible.

If a chargeback or dispute is initiated without prior contact, the investigation and response may take longer than usual.

If a fraudulent chargeback, false declaration, a refund claim for an already-used product, an unjust refund claim after obtaining setup details, or the like is confirmed, the Service may suspend the order, suspend the account, restrict future use, report to relevant authorities and payment providers, claim damages, or take other necessary measures.

Article 12 (Fraudulent use, resale, and third-party use)

Selling, reselling, transferring, lending, sharing, or redistributing to a third party—without the Service’s permission—an eSIM, QR code, activation code, setup details, account, or order information purchased through the Service is prohibited.

If fraudulent use, resale, false declaration, impersonation, fraudulent payment, third-party use, or a breach of terms is suspected, the Service may refuse a refund and may cancel the order, suspend the account, restrict support, report to relevant authorities, or take other necessary measures.

Article 13 (Please confirm before purchasing)

Before purchasing, please be sure to confirm the following:

  1. The device you intend to use supports eSIM
  2. The SIM lock has been released
  3. Your destination is included in the plan’s supported countries/regions
  4. The data amount, validity period, price, and activation timing are correct
  5. The eSIM is data-only and may not support voice calls or SMS
  6. You have entered an email address that can receive the QR code or activation information
  7. You can prepare the connectivity needed for eSIM setup, such as a Wi-Fi environment
  8. If you delete the eSIM, you may not be able to reinstall it
  9. You have reviewed this policy, the Terms of Service, and the refund/cancellation conditions

Article 14 (VPN service and free promotions)

For the VPN service, no prorated refunds are provided for cancellation during a contract period. Auto-renewal of monthly and yearly plans can be turned off at any time from My Page, after which the service ends at the end of the current period.

Free promotional plans are provided free of charge and are therefore not eligible for refunds.

Article 15 (Changes to this policy)

The Service may revise this policy in response to changes in service content, provider conditions, payment methods, laws and regulations, operating policy, and the like.

The revised content applies from the time it is posted on this site or from a time otherwise specified by the Service. In the event of material changes, we will notify you by posting on the site or by other appropriate means.

Article 16 (Contact)

For inquiries regarding refunds, cancellations, or connection problems, please contact us through the channels below.

Operator
BLOOM CONSULTING
Support desk
Bloomy eSIM Support
Contact
Contact form

This page shows the above information as the contact point for refunds and cancellations. For the disclosure under the Specified Commercial Transactions Act and other legally required business information, please see the separate “Legal Notice (Specified Commercial Transactions Act)” page.

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