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說明與支援

請選擇你遇到的問題

如果您在設定、連線或購買後確認方面遇到問題，請從下面三項中選擇相應的內容查看。

In a hurry? Tap "Ask Bloomy" at the bottom right — our AI support answers instantly, 24/7.

請先確認這裡

See frequently asked questions Common questions about pricing, sign-up, cancellation and more. 查看詳情 Check the setup guide How to install and activate your eSIM, step by step. 查看詳情 無法連線時的排查方法 Key things to check first when you can't connect abroad. 查看詳情

仍未解決時

請確認諮詢內容與所需資訊後，透過頁面底部的 Bloomy 支援與我們聯絡。

可向布魯米諮詢的內容

Before you buy

Tell us your destination and trip length, and we will help you choose the right plan.

Setup & activation

We guide you through eSIM installation and what to prepare before departure.

Connection issues

Not connecting abroad, unstable signal, or mobile data not working? We're here to help.

Orders & emails

We also help with order confirmation emails, QR codes, and order details after purchase.

Still stuck? Bloomy helps you right here

不知道該看哪個頁面也沒關係。Bloomy eSIM 會根據您的情況為您指引。

Handy to have ready before you chat

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關於回覆

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