Help & Support

What do you need help with?

For setup, connection, or post-purchase questions, pick the matching topic from the three below.

Start here

See frequently asked questions Common questions about pricing, sign-up, cancellation and more. Learn more Check the setup guide How to install and activate your eSIM, step by step. Learn more How to check when you can't connect Key things to check first when you can't connect abroad. Learn more

Still didn't solve it?

Check what you can ask and what to prepare, then reach us via the official LINE at the bottom of this page.

What you can ask on LINE

Before you buy

Tell us your destination and trip length, and we will help you choose the right plan.

Setup & activation

We guide you through eSIM installation and what to prepare before departure.

Connection issues

Not connecting abroad, unstable signal, or mobile data not working? We're here to help.

Orders & emails

We also help with order confirmation emails, QR codes, and order details after purchase.

Still stuck? We support you on LINE

Not sure which page to check? That's okay — Bloomy eSIM will guide you based on your situation.

Please share when you contact us

  • Destination country or region
  • How many days you plan to use it
  • Order number or purchase email
  • Your device model name
  • For connection issues: a screenshot of the settings or error screen
Contact us on official LINE Back to home

About replies

We usually reply within about two business days. Some inquiries may take a little longer to look into.