We've redesigned the email you receive after purchasing an eSIM, so it's clear at a glance what to do next. Here's the short version: the email now has exactly one job — tapping the setup link inside it. Everything else, including your QR code, setup instructions, remaining data, and expiration date, is always available in your account. There's no need to hang on to the email, and no more digging through your inbox wondering "where did that email go?"
- The email is now focused on one tap: the setup link
- Your QR code, instructions, and data balance live in your account
- Deleting the email won't lose your setup info
- The basic flow: install before your trip, turn the line on when you arrive
- Backup options exist if the link doesn't work on your device
What's changed
In short, we've removed the rarely used setup options from the delivery email and narrowed it down to two things. Previously, the email always displayed a collapsible section with alternative ways to install the eSIM directly on your device, alongside the main setup link. We meant it as extra flexibility, but for first-time users it could easily raise the question, "Wait — which one is the right way to do this?"
With this update, the email focuses on two clear paths: tap the setup link to install your eSIM, and check your account for anything else. The email handles that first tap; your account holds all the details.
Why we made this change
The reason is simple: the more options you see side by side, the easier it is to get lost — especially your first time. Setting up a Bloomy eSIM is meant to be a single path: tap the link in the email, follow the on-screen prompts to add the eSIM, then turn the line on once you arrive at your destination. For most people, that one path is all it takes.
But when alternative setup methods are always visible in the email, some people head down those paths and get stuck. Before an international trip, you're often juggling packing and paperwork with little headspace to spare. Making you stop and think "which method should I use?" at that moment is a small but real source of stress. Instead of adding more explanation, we deliberately removed things — so the right path is the obvious one.
What this means for you
- You can safely delete the email. Your QR code, setup instructions, and usage details (remaining data and expiration date) are all kept in your account. Even if the email gets swept away while tidying your inbox, you won't lose access to setup or account information.
- The starting point is unmistakable. Open the email, tap the setup link — that's it. With nothing to second-guess, even first-time eSIM users go straight down the intended path.
- Looking things up later is easier. If you switch phones or need to set up again, you don't have to dig through old emails — just open your account to see all the details of the eSIMs you've purchased.
- One place to check while you travel. Questions like "How much data do I have left?" or "When does my plan expire?" have one answer: check your account, not your inbox.
Where to find what: the email vs. your account
The rule of thumb is simple: the first-time setup is one tap in the email — everything else is in your account. After this update, the roles break down like this:
| What you need | Where to look |
|---|---|
| Setting up your eSIM (first time) | Tap the setup link in your delivery email |
| Backup options if the link doesn't work (QR code, manual setup details) | Your account |
| Usage details like remaining data and expiration date | Your account |
| Plan details and purchase history | Your account |
| The full setup walkthrough, or help if you get stuck | Setup guide and connection troubleshooting |
The email is your call to action; your account is where the information lives. With that split, you always know where to look — before and during your trip.
Why your account beats your inbox for keeping setup info
When preparing for a trip abroad, it's tempting to rely on emails for important details — but that comes with pitfalls. Emails get deleted by accident during inbox cleanups, and searching for the right one in a hurry from overseas rarely goes smoothly. When several messages have similar subject lines, just finding the one you need can eat up precious time.
Bloomy keeps everything about your purchased eSIMs — QR code, setup instructions, remaining data, expiration date — in your account at all times. As long as you can log in, you can reach the latest information from any device. Instead of an inbox, where things scroll away, your information lives somewhere you can always come back to.
And if the one-tap setup link doesn't work on your particular device or setup, your account also gives you the QR code and manual installation details — so you're never left without a fallback. The full setup flow is covered in our setup guide, and what to check if you can't connect after arriving is in connection troubleshooting. A quick read before departure can save you a scramble later.
Getting ready before your trip (3 simple steps)
Setting up Bloomy comes down to three steps: tap the link in the email → follow the prompts to add the eSIM → turn the line on when you arrive.
- After purchase, tap the setup link in your delivery email. Follow the on-screen prompts and the eSIM is added to your device. It's best to do this before you leave, while you're on stable Wi-Fi.
- Confirm the eSIM was added. If it doesn't work, check that your device supports eSIM using our device compatibility checker, and take a look at the backup options in your account (QR code and manual setup details).
- Turn the line on when you arrive. Keep using your regular line as usual until then — once you land, switch over to your Bloomy eSIM line.
The stress-free approach: tap the setup link and add the eSIM before you depart, then simply turn the line on once you arrive. Activation timing can vary by plan, so please also review the details provided at the time of purchase.
Please note that Bloomy eSIMs are data-only: they don't include a phone number, and voice calls and SMS aren't supported. App-based calls that run over data — WhatsApp, Messenger, FaceTime, and similar — work as usual. If you need a phone number or SMS, consider pairing your eSIM with another solution. Plans are subject to a fair usage policy, and actual speeds and coverage vary with the local network, your device, and your location — please check the plan details at the time of purchase. If you're shopping for an eSIM, our comparison page helps you find a plan by destination, data amount, and trip length.
The Bloomy approach behind this change
This update is about subtraction, not addition. For someone using an eSIM abroad for the first time, we believe the biggest obstacle is too much information. So the email stays short and points to one action; the details live in your account, where you can always return. Sticking to that division of roles is how we aim for an experience with no wrong turns after purchase.
It's easy to pile on explanations and call it thoroughness — but every extra paragraph is extra work for the reader. At Bloomy, we prioritize clarity, peace of mind, and quick access to the information you actually need, and we keep refining these small details one at a time.
What's next
We'll keep refining the wording in our emails and account pages based on the questions customers actually ask. If you come across anything confusing, we'd love to hear about it via our contact page.
Related pages
For setup instructions, see the setup guide; to check your purchased eSIMs, visit your account; for other questions, browse the FAQ. You can find a record of past improvements in our changelog.
* The information in this article is current as of July 2026. Email and account page layouts and wording may change as we continue to improve them.
