We've gone back over the answers our support team gives. Details like which plans are available and what the settings menus are actually called now match reality, so it's easier to follow our instructions and have them work the first time.
When we reread real conversations with customers, we found several answers that didn't match how things actually work. Rather than quietly fixing them, here's exactly what was off and what we changed.
Four things we corrected
1. Plans with longer validity periods
In some conversations we said, "We don't offer long-duration plans." That wasn't accurate. Depending on the destination, longer-validity plans are available (as of August 2026 — our lineup can change). If you're shopping by number of days, you can filter by destination and duration on the comparison page.
2. Whether you can add data (top-up)
We used to say "you can top up any plan." That wasn't correct. Top-up support varies from plan to plan, and some plans don't offer it at all. Our support answers now point you to check top-up availability on the individual plan.
3. Menu names on devices set to a different display language
Our setup instructions were originally written against one display language, and we passed along a menu name that had simply been translated word-for-word instead of the name the device actually shows. On an iPhone, the item you're looking for is the one labelled "About." Our guidance now makes clear that menu names change with your device's display language.
4. How long eSIM delivery takes
We were sometimes quoting a longer wait than the real one. Delivery usually takes anywhere from a few minutes to around fifteen (it can take longer at busy times).
All four were cases where our wording didn't match reality. Nothing changed about the plans you've already bought or the data allowance that comes with them.
Why we did this
Support is the last check before you buy and the first place you turn when something goes wrong after. If what we tell you there doesn't match reality, you can end up abroad discovering that the approach you'd planned on isn't available. So we went back through past conversations and pulled out every place where our explanation didn't match the facts.
Sidebar: when you run low on data, do you top up or buy again?
Top-ups were the correction with the biggest practical impact, so here's how to think about the choice.
Staying in the same destination? A top-up is the easier route
Adding data to an eSIM you're already using means no setup to redo. Two caveats: it's only possible on plans that support it, and adding data doesn't always extend the validity period. If you only have a day or two left, you may not get through the data you've added.
Moving to another country, or close to your expiry date? Buy a new one
If you're changing destinations or your plan is about to expire, adding a second eSIM is the clearer option. Tap the installation link once to add it, switch to that line when you arrive, and leave the old profile in place — there's no need to delete it.
Where to check
Your remaining data and plan status are on My Account, and top-up availability and usage terms are shown on each plan listing on the comparison page. Terms can change, so check the current listing before you buy.
Sidebar: your device's display language changes the menu names
This one trips up more people than you'd expect when they're following setup instructions. The same screen uses different labels depending on what language your phone is set to. If your device was bought in another country, or you've set the display to a language other than the one the instructions were written in, searching for the exact wording can come up empty. Our setup guide has step-by-step screenshots — following the position of each item on screen rather than its name is usually the quicker path.
The Bloomy touch
We also reworked the way you reach support. The most common problems are now listed up front, and "I can't get connected here" is selectable from every page. The options display in the language you're browsing in. We wanted you to be able to pick your problem from a list before having to put it into words.
What's next
We'll keep reviewing our support answers against real conversations. If something we've told you is confusing or doesn't match what you're seeing, please let us know through the contact form — it genuinely helps.
Related pages
- FAQ: for questions before and after you buy
- Compare and buy eSIMs: search by destination, data, and duration
- Setup guide: installation steps with screenshots
- eSIM guide: the basics, for first-time users
Bloomy eSIMs are data-only: they don't come with a phone number and don't support SMS or voice calls. A fair use policy applies, and connection speed and quality vary with the local network, your device, and where you are.
This article reflects the situation as of August 2026. Plan contents and terms are subject to change.
