Que vérifier en cas de problème de connexion
Si vous ne parvenez pas à vous connecter à l'étranger, vérifiez les points suivants dans l'ordre.
Ne supprimez pas votre eSIM
Même si vous ne parvenez pas à vous connecter, supprimer l'eSIM peut empêcher de la réinstaller. Avant de la supprimer, effectuez les vérifications ci-dessous dans l'ordre.
Ce que vous pouvez consulter ici
- First checks
- Device settings
- Signal & network
- Restart & airplane mode
- If it still won't work
Vérifiez dans cet ordre
Check that you have arrived at your destination
Many overseas eSIMs connect to a local network only after you arrive in the target country/region. They may not work in Japan or outside the coverage area.
Check that Bloomy eSIM is turned on
In your device’s cellular settings, make sure the Bloomy eSIM line is enabled. Turn it on if it is off.
Check that Bloomy eSIM is selected for mobile data
On iPhone check “Mobile Data”, on Android check the “Data SIM / mobile data” setting and select Bloomy eSIM. It won’t work if your home SIM is still selected.
Turn on data roaming for the Bloomy eSIM line
You may need to enable data roaming on the Bloomy eSIM line. Make sure you are changing the Bloomy eSIM line, not your home line.
Toggle airplane mode
Turn airplane mode on for about 10–15 seconds, then off. This re-searches for networks and can restore the connection.
Restart your device
Restart the device once. Right after adding the eSIM or arriving, a restart often helps.
Set network selection to automatic
If network selection is set to manual, switch it to automatic. Only if automatic fails, manually select a supported local network (supported network names vary by plan).
Check the APN setting
Some plans require an APN. If your purchase email or setup details include an APN, enter it as instructed. If none is given, don’t guess — check the post-purchase guidance.
Try again where signal is stronger
Signal can be weak at airports, underground, deep inside buildings, or in mountains. Try again outdoors or near a window.
Wait a little and check again
Connecting to a local network can take a few minutes. Right after setup, wait a bit and try again.
Vérification rapide par appareil
iPhone
- Settings > Mobile Data
- Bloomy eSIM is on
- Mobile data set to Bloomy eSIM
- Data roaming on for Bloomy eSIM
- Toggle airplane mode if needed
- Restart the device
Android
- Settings > Network & internet / Connections
- SIM / Mobile network
- Bloomy eSIM is on
- Data SIM set to Bloomy eSIM
- Data roaming on for Bloomy eSIM
- Toggle airplane mode if needed
- Restart the device
À éviter
- Supprimer l'eSIM immédiatement
- Activer l'itinérance des données pour votre SIM d'origine
- Rescanner le code QR de nombreuses fois
- Saisir des valeurs APN au hasard
- Sélectionner manuellement et à répétition un réseau non pris en charge
Que préparer si cela ne fonctionne toujours pas
Si ce qui précède ne résout pas le problème, préparez les informations suivantes afin que nous puissions vérifier votre situation.
- Order number or purchase email
- Country / region you are in
- Your device model name
- Any error message shown
- Screenshot of the mobile data settings
- Screenshot showing Bloomy eSIM is on
- Screenshot showing Bloomy eSIM selected for data
- Screenshot of the data roaming setting
- Which steps you have already tried
Pages associées
Toujours bloqué ? Contactez le support
Si les vérifications n'ont pas aidé, préparez les informations nécessaires et rendez-vous sur la page d'aide et d'assistance.
Retour à l'aide et au support