This English version is provided for your convenience only. The Japanese version of this Privacy Policy is the official, legally binding text; if there is any discrepancy, the Japanese version prevails.

Privacy Policy

Bloomy eSIM ("we") respects your privacy and handles personal information with care, secure management, and transparency. This policy explains what we collect, how we use it, and your rights.

Information we collect

We may collect information you provide and information generated through use of our service, such as your name and email address, order and purchase details, the destination and plan selected, support inquiries, and technical data such as device/browser information and access logs.

Purpose of use

We use personal information to issue and deliver eSIMs and provide our service, process payments, send order confirmations and important notices, provide customer support, prevent fraud and ensure security, and improve our service.

Handling of payment information

Payments are processed by our payment provider. Full card numbers and similar sensitive payment details are handled by the payment provider and are not stored on our servers.

Sharing with eSIM suppliers and external services

To provide and operate our service, we may share the minimum information necessary with eSIM suppliers and external service providers (for example, for eSIM issuance, payment, email delivery, and analytics). These providers may be located outside Japan.

Provision to third parties

Except as needed to provide our service or as required by law, we do not provide personal information to third parties without your consent.

Use of cookies and similar technologies

We may use cookies and similar technologies to keep the site working, remember settings, and measure and improve usage. You can control cookies through your browser settings.

Information management and retention

We manage personal information appropriately and take reasonable measures to prevent unauthorized access, loss, or leakage. We retain information only for as long as necessary for the purposes above or as required by law, and then delete or anonymize it.

Your rights

You may request disclosure, correction, or deletion of your personal information, and may withdraw consent, in accordance with applicable law. To make a request, please contact us using the details below.

Minors

If you are a minor, please use our service with the consent of a parent or guardian.

Changes to this policy

We may revise this policy as needed. The latest version posted on this page applies.

Contact

For questions about this policy or your personal information, please contact support@bloomyesim.com.