This update makes signing in more reliable, so even first-time users are less likely to get stuck. We've also added an optional survey after purchase, making it easier to fold your feedback into the next round of improvements. Before getting into the technical details, here's the headline: signing in is now smoother, and sharing your thoughts is easier than ever—that's the change we're most excited to share.
What's in this update
- Added an optional survey that appears after purchase (answering is entirely optional and has no effect on your service).
- Fixed a passkey sign-in failure caused by caching, improving overall sign-in reliability.
These are small changes, but they touch the everyday experience directly: not getting stuck at the login screen, and being able to share a thought the moment it occurs to you.
Why we made these changes (background)
At Bloomy eSIM, we cache (temporarily store) pages to make them load faster. It's a handy approach, but in certain situations the temporary verification data used for sign-in could be left in a stale state, occasionally preventing authentication even for registered users. Because this was a confusing issue—nothing was wrong with your settings or registration, yet sign-in alone would sometimes fail—we fixed it at the root.
As for the survey, hearing what felt unclear or what worked well after a purchase helps us refine our setup guidance and the wording on each screen in concrete ways. We made the survey optional because we don't want to slow down anyone who's in a hurry.
How this helps you
Imagine logging into your account the night before a trip to check your purchased plan or QR code. When sign-in goes through smoothly, that alone takes a weight off your mind. The same goes for when you've arrived at your destination and want to revisit your settings. This fix reduces those frustrating moments of not being able to log in right when you need to.
The survey is there whether you choose to answer or not. If something caught your attention, even a single line reaches us—and that helps shape the priorities for our next update.
In focus: What is a passkey? Useful things to know about signing in while traveling
The "passkey" we fixed in this update is a newer way to sign in: instead of typing a password, you authenticate using your device's fingerprint or face recognition, or its screen lock. Because there's no password to remember or enter, it's quick and convenient even on unfamiliar Wi-Fi abroad. In addition to passkeys, Bloomy lets you sign in through other methods such as an email link, so you have a backup if one method doesn't work.
To avoid trouble with signing in or verifying your identity while abroad, it helps to keep these three things in mind:
- Sign in once before you leave: Confirming that you can access your account before your trip means no scrambling once you're there.
- Passkeys are registered per device: Setting one up on the phone you use day to day ensures smooth sign-in on that device.
- Sign in when you have a connection: Signing in and identity verification usually rely on data. It tends to be more stable after you've activated your eSIM line, or somewhere with Wi-Fi.
In focus: After you're signed in—what to do if you're unsure about data or settings abroad
Once you're signed in, it helps to know your way around from there too. Here are a few basics for when you feel you're "running lower on data than expected" or "not sure about the settings" while traveling.
- When you might run low on data: The more you rely on data-heavy activities like maps or video, the more a larger allowance gives you peace of mind. Roughly estimating how many days you'll travel and how much you use per day makes it easier to avoid coming up short—or buying far more than you need.
- When setup trips you up: Most eSIMs follow the same basic flow: install before you depart, then activate the line after you arrive. Checking the steps once ahead of time makes the on-the-ground work much easier.
- About connection quality: An eSIM's speed and stability vary with the local network, area, and congestion. This is true of any eSIM, and Bloomy's plans are generally data-only. If you need a phone number, SMS verification, or voice calls, it's wise to line up another option as well. Please check the details at the time of purchase.
The Bloomy touch
For this update, rather than piling on flashy new features, we prioritized building a foundation that works smoothly whenever you use it. The survey, too, is designed to be gentle—never forcing a response and never getting in the way of someone in a hurry. We care deeply about making sure people using an eSIM abroad for the first time don't feel anxious about signing in or setting up. It's the steady accumulation of small things like these that matters to us.
What's coming next
Based on the feedback we receive through the survey, we plan to keep gradually refining the clarity of our setup guidance and the overall sign-in experience. We'll share the specifics here in our development updates as they're finalized.
Related pages
- Check your purchased eSIMs in your account
- See how to set up your eSIM
- Compare plans by destination, data, and duration
- Browse frequently asked questions
- See other development updates
