When you add a VPN to your eSIM, the VPN you select now carries through to your order and total price, and it's easier to move from My Account to setup after purchase. Here's a look at the checkout and guidance updates we made in November 2026.
What's Changed in This Update
During eSIM checkout, a price confirmation screen may appear before payment. In some purchases, if you chose "Continue at the new price" on this screen, your VPN selection and display language were not carried over. This was an adjustment to how checkout information is passed along. It does not reduce the amount of eSIM data you can actually use.
- Selections carry over: Your VPN choice and language are kept even when you pass through the price confirmation screen.
- How prices are compared: The comparison used to set the discounted price against the pre-discount total. As a result, some multi-day daily plans (2 days or more) showed a "price has changed" message even when the price had not gone up. We've adjusted the comparison so that pre-discount amounts are compared with each other.
- Delivery review: We've set up a process so that orders that have been paid for but whose VPN has not yet arrived can be checked and delivered.
- Added guidance: A "Set Up VPN" entry point now appears on the order confirmation screen and in the eSIM ready email (available in seven languages). It shows only on orders that include a VPN.
- My Account: We fixed the link to the connection guide in the VPN tab and improved the display so that explanations on smartphones no longer break into short vertical lines.
Why We Made These Improvements
Checking a VPN box at checkout and then finding out later that it isn't on your order is stressful, especially when you're busy getting ready to travel.
When we reviewed the path from purchase to first use as one continuous flow, we found gaps in what the confirmation screen, the email, and My Account each told you about what to do next. We went through them one step at a time, in the same order a customer would follow.
What This Makes Easier
- The VPN you select is included in your order and total price.
- After purchase, you can tap "Set Up VPN" in the email and go straight to the setup instructions in the VPN tab of My Account.
- A monthly VPN bought with your eSIM is a 1-month plan. When the period ends, it does not renew and simply ends. The confirmation screen, email, and My Account all show this consistently, so you won't need to manage renewals or recurring charges.
- Fewer screens tell you the price has gone up when it hasn't, so you can move forward with confidence.
What We Paid Attention To
VPN guidance is shown only to customers who added a VPN. Emails for orders without a VPN don't include it. We wanted each customer to receive only the guidance that applies to them.
The button reads "Set Up VPN" so it's clear what will happen when you tap it. We also fixed a spot on the confirmation screen where the 1-month plan name wrapped awkwardly, so it's easier to read.
Checkpoints Worth Knowing Before You Buy
If you add optional extras to your purchase, it helps to check these three places.
| Where to check | What to look for |
|---|---|
| Order confirmation screen | Whether the VPN appears as its own line and is included in the total |
| Email after purchase | Whether there is a "Set Up VPN" button when you've added a VPN |
| VPN tab in My Account | Whether the status shows "Active" |
If something doesn't appear, please contact us. Sharing your order number, purchase date, and plan name will help us check faster. If your My Account page looks empty, also make sure you aren't logged in with a different email address than the one you used to purchase.
Deciding Whether to Add a VPN
A VPN works separately from your eSIM's data connection. You can use your eSIM abroad without a VPN. Consider adding one based on the apps and services you plan to use.
If you're unsure, these steps can help you decide.
- List the apps and services you want to use at your destination
- Consider whether there are situations where you might need a VPN
- If you think you might need one, add it to your eSIM before you leave
Adding it before departure saves you from searching for it in a hurry once you arrive. However, which services are available and the connection conditions can vary by destination and network congestion. For how to use a VPN and what to keep in mind, see our IP & VPN articles.
Where to Start with Setup
To set up your eSIM, tap the setup link you receive, add the eSIM by following the on-screen instructions, and then turn on the line at your destination. The full steps are in our setup guide. For the VPN, tap "Set Up VPN" in the email, go to the VPN tab in My Account, and follow the connection guide. Because the eSIM and VPN are set up separately, it's easiest to add the eSIM first and then move on to the VPN.
Please note: This eSIM is for data only and does not include a phone number, SMS, or voice calls. Use is subject to our fair use policy. Connection quality depends on the local network, your device, and your location.
Upcoming Improvements
We'll keep reviewing the flow from purchase to use and make gradual improvements wherever things are unclear. If you notice anything, please let us know.
Related Pages
- My Account: Check the status of your purchased eSIM and VPN.
- Setup Guide: Review the steps for adding your eSIM by tapping the setup link.
- IP & VPN Articles: Learn how to use a VPN and what to keep in mind.
- eSIM Comparison: Find plans by country, data amount, or number of days.
- Development Updates
eSIM guides for popular destinations
- eSIM guide for South Korea (prices, networks, setup)
- eSIM guide for Thailand (prices, networks, setup)
- eSIM guide for United States (prices, networks, setup)
- eSIM guide for Australia (prices, networks, setup)
- eSIM guide for Canada (prices, networks, setup)
