연결이 안 될 때 확인 방법
현지에서 연결되지 않을 경우 아래 항목을 순서대로 확인해 주세요.
eSIM을 삭제하지 마세요
연결이 안 되더라도 eSIM을 삭제하면 다시 설치하지 못할 수 있습니다. 삭제하기 전에 아래 항목을 순서대로 확인해 보세요.
이 페이지에서 확인할 수 있는 내용
- First checks
- Device settings
- Signal & network
- Restart & airplane mode
- If it still won't work
순서대로 확인해 주세요
Check that you have arrived at your destination
Many overseas eSIMs connect to a local network only after you arrive in the target country/region. They may not work in Japan or outside the coverage area.
Check that Bloomy eSIM is turned on
In your device’s cellular settings, make sure the Bloomy eSIM line is enabled. Turn it on if it is off.
Check that Bloomy eSIM is selected for mobile data
On iPhone check “Mobile Data”, on Android check the “Data SIM / mobile data” setting and select Bloomy eSIM. It won’t work if your home SIM is still selected.
Turn on data roaming for the Bloomy eSIM line
You may need to enable data roaming on the Bloomy eSIM line. Make sure you are changing the Bloomy eSIM line, not your home line.
Toggle airplane mode
Turn airplane mode on for about 10–15 seconds, then off. This re-searches for networks and can restore the connection.
Restart your device
Restart the device once. Right after adding the eSIM or arriving, a restart often helps.
Set network selection to automatic
If network selection is set to manual, switch it to automatic. Only if automatic fails, manually select a supported local network (supported network names vary by plan).
Check the APN setting
Some plans require an APN. If your purchase email or setup details include an APN, enter it as instructed. If none is given, don’t guess — check the post-purchase guidance.
Try again where signal is stronger
Signal can be weak at airports, underground, deep inside buildings, or in mountains. Try again outdoors or near a window.
Wait a little and check again
Connecting to a local network can take a few minutes. Right after setup, wait a bit and try again.
기기별 확인 요약
iPhone
- Settings > Mobile Data
- Bloomy eSIM is on
- Mobile data set to Bloomy eSIM
- Data roaming on for Bloomy eSIM
- Toggle airplane mode if needed
- Restart the device
Android
- Settings > Network & internet / Connections
- SIM / Mobile network
- Bloomy eSIM is on
- Data SIM set to Bloomy eSIM
- Data roaming on for Bloomy eSIM
- Toggle airplane mode if needed
- Restart the device
하지 말아야 할 것
- eSIM을 바로 삭제하기
- 본국 SIM의 데이터 로밍을 켜는 경우
- QR 코드를 여러 번 다시 읽으려고 함
- APN을 임의로 입력하기
- 지원되지 않는 네트워크를 계속 수동으로 선택함
그래도 해결되지 않을 때 준비할 정보
위 내용을 확인해도 해결되지 않는 경우, 상황 확인을 위해 다음 정보를 준비해 주세요.
- Order number or purchase email
- Country / region you are in
- Your device model name
- Any error message shown
- Screenshot of the mobile data settings
- Screenshot showing Bloomy eSIM is on
- Screenshot showing Bloomy eSIM selected for data
- Screenshot of the data roaming setting
- Which steps you have already tried
