We've streamlined how you reach Bloomy eSIM support, bringing everything together right on our website. You now have two channels — "Bloomy," our AI support assistant available around the clock, and a contact form for requests that need a personal follow-up — so you can get answers faster, without wondering where to ask.
What's changing
We have retired the messaging-app support channel we previously offered and consolidated support into these two options:
- AI support assistant "Bloomy": Open it anytime from the button in the bottom-right corner of the site. It answers questions about setup, device compatibility, choosing a plan, and more — instantly, 24/7, in 7 languages.
- Contact form: For anything that needs a personal review, such as questions about your order or refund requests, please use the form on our contact page. We aim to reply by email within 24 hours.
Who this affects
This applies to everyone using or considering Bloomy eSIM. If you previously reached us through our messaging-app channel, please use the options above going forward.
What you need to do
Nothing special — simply use the on-site chat or the contact page the next time you have a question.
Related pages
You'll find answers to common questions in our FAQ, and past announcements in our updates archive.
A quick reminder for anyone new to Bloomy: our eSIMs are data-only (no phone number, SMS, or voice calls), a fair-use policy applies, and actual speeds vary depending on the local network, your device, and your location — Bloomy the assistant is happy to explain any of this in more detail.
We'll keep refining our support, step by step, so that help is always close at hand when you need it. Thank you for choosing Bloomy eSIM.
