While you're logged in, just ask our AI support assistant "Bloomy" something like "How much data do I have left?" and you'll get an instant answer with your purchased eSIM's remaining data, expiration date, and issuing status. No need to open your account page — simply ask in chat to see the current state of your eSIM.
What's New in This Update
- Check your usage while logged in: Ask questions like "How much data is left?" or "When does my plan expire?" and the chat can now tell you your purchased eSIM's remaining data, expiration date, and issuing status.
- Better help when your eSIM hasn't arrived: The assistant now tailors its guidance to your eSIM's status — if it has already been issued, it will suggest checking your spam folder; if it's still being prepared, it will let you know to wait a little longer.
- Answers about top-ups and your account page: We've expanded the assistant's knowledge so it can accurately answer post-purchase questions such as "Can I add more data if I run out?" or "What can I do from my account page?"
- A smoother experience on mobile: We reworked the chat layout so it stays readable when the keyboard is open, and made scrolling smoother as answers appear.
Why We Built This
The questions we hear most after purchase are "Did my eSIM actually go through?" and "How much data do I have left?" Until now, answering them meant logging in to your account page. But when you're traveling — on a train, waiting in line, or squeezing in a quick check between plans — simply asking is far easier. We review the real questions that reach our support team every day, and we're steadily expanding what you can get done entirely within chat.
How This Helps You
Picture this: mid-trip, you start to wonder whether you've been burning through data faster than expected. Just open the chat and ask — you'll immediately see how much data remains and when it expires, and if you're running low, you can ask right there about how to add more. On privacy: the chat is designed to use only the minimum information necessary, and details like your email address and order number are never passed to the chat itself. If you're not logged in, the assistant can't share your usage details and will guide you to sign in to your account page.
Quick Guide: Running Low on Data — Top Up or Buy a New eSIM?
When your data is getting tight, you have two options: a top-up (adding data to your existing eSIM) or purchasing a new eSIM. Here's how to choose:
- When a top-up makes sense: You're staying in the same country or region. You can add data to the same eSIM from your account page with no need to redo any setup, and your validity period is extended along with the top-up (as of July 2026; note that there is a limit to how many times a single eSIM can be topped up).
- When a new eSIM makes sense: Your next destination is a different country or region, or you're heading somewhere outside your current plan's coverage. The safest bet is to pick a plan that matches your destination from our comparison page.
If you already know you'll be a heavy data user every day, choosing an unlimited-type plan from the start is another option — see the Bloomy Unlimited Max page for details. Please note: Bloomy eSIMs are data-only, so they don't include a phone number, SMS, or voice calls; unlimited-type plans are subject to a fair use policy; and actual speeds vary depending on the local network, your device, and your coverage area. Plan details, conditions, and USD pricing may change, so please confirm the latest information at the time of purchase.
The Bloomy Touch
We didn't just focus on getting the numbers right — we put real care into how the assistant answers. It avoids jargon wherever possible, asks only one question at a time, and acknowledges your situation before diving into the answer. Whether it's the middle of the night or you're on the move, we want reaching out to feel effortless.
What's Next
We plan to keep gradually expanding the range of post-purchase questions you can resolve entirely in chat. While we can't promise features that aren't finalized yet, we'll continue improving step by step, guided by the questions you actually ask.
Related Pages
For eSIM installation steps, see the setup guide. You can also check your purchased eSIM's remaining data, expiration date, and top-up options from your account page. Common questions are answered in our FAQ, and you can browse our full history of improvements in the changelog.
